Healthcare Organization Network Upgrade

A healthcare organization in North Central West Virginia contacted MiTec for assistance with their HIPAA security audit and security policies. Since that initial meeting, MiTec has worked with them to update all their IT services throughout the seven counties they serve.

Work started with the addition of a secure Wi-Fi system at their main office, then continued with an upgrade of the workstations that were running Windows XP to new business class Windows 7 workstations and laptops. All of the systems are now monitored and managed remotely including automated backups. Security was enhanced using whole disk encryption on laptops.

MiTec assisted the organization with the adoption of a new cloud based EMR system for better patient care and streamlined reporting. This included the setup and configuration of 53 iPads and Android tablets for use in the field by their staff. Each of these devices is remotely monitored for security.

The field offices in each county will be upgraded with new workstations, firewalls and Wi-Fi. By using an enterprise class Wi-Fi system and a central controller, employees can go from office to office and connect seamlessly with the same credentials. Each of the field offices will connect via an encrypted VPN tunnel allowing them to print and share files just as they would if they were all in the same building.

Rural Retreat Center Connectivity

Wild WV

A large retreat center in rural West Virginia was looking for a company to design and install a Wi-Fi system that would connect all the buildings over a large campus and provide seamless connectivity both inside and outside. This included a 40 room hotel section, large conference and dining area, dorms, a chapel, a separate gym, and two cottages.

MiTec researched and engineered the system, then narrowed the hardware selection down to two vendors. Test units from both vendors were installed and a site survey completed to determine the best price/performance solution for them. A decision was made to go with Ubiquiti hardware due to the enterprise grade feature set, central controller and affordable cost.

Using the chapel as a central location, a new fiber broadband connection was connected to a SonicWall firewall equipped with a content filter and other security features. On the roof, MiTec installed three sets of point-to-point transmitters to deliver wireless broadband to each of the major buildings. From there, small equipment racks and switches distributed the network to 28 long range access points providing seamless integration on all the interior spaces.

In addition, three outdoor access points covered most of the grounds, allowing staff and guests to walk freely throughout the campus, rarely dropping the signal, and using only one logon. The system automatically transfers a user to the next available access point as they roam around. A central Linux-based computer manages all Wi-Fi devices.

All network equipment is protected by battery backup and can run for hours in the event of a power failure. At the direction of MiTec, the center staff was able to pull the majority of the network cable, saving money on installation costs.

Due to the flexibility of the system, adding new equipment such as a web based employee time clock, a new cafeteria & dorm and two network file servers was easy. MiTec provides support and monitors the network remotely from its offices.

Dental Office Local Assistance

A local dentist called MiTec for assistance with some computer issues he was having. Like most dental offices, they use a large dental supply company which sells everything from dental floss and gauze to high-end imaging systems and practice management software.

Dentistry has been around long before the computer. The dental supply companies have working relationships with all the dentists throughout the country. These companies are primarily suppliers and either purchased or incorporated the computing software and hardware as a part of their line. This creates a problem for some dentists.

With the rapid changes in IT, software, integration and now HIPAA regulations, the large national suppliers are unable to keep pace with the ever-changing challenges and technical expertise needed to troubleshoot, maintain, update, secure and manage a dental practice's IT systems. Often their IT support people need to travel hundreds of miles for one service call. This often results in down time and lost revenue for the dentist, stress on their staff, and inconvenience for their patents.

MiTec has taken the time to get familiar with the HIPAA regulations and has a certified HIPAA Security and Compliance Professional on staff. In addition, we have developed an in-house HIPAA compliance program tied to the current federal regulations. This program has all the audits, policies and procedures needed to assist the medical office with their compliance.

After a couple of meetings with the dentist, MiTec installed a new server to house the dental practice software and installed a backup system that makes use of removable drives and full drive images for quick recovery in case of an issue. The workstations were tuned up with remote monitoring software to ensure that antivirus and security patches are always up to date. We installed a business class firewall with intrusion detection, gateway anti-malware and content filters. A business class Wi-Fi access point was installed and is remotely monitored at the MiTec offices. MiTec now works with the software vendor directly to help resolve any issues.

Comprehensive Support for a Nonprofit

A local nonprofit agency that serves six rural counties has been working with MiTec for over seven years. Recently, they signed a service agreement in which MiTec provides unlimited remote support and monitors their entire network. This agreement allows the people at the agency to concentrate on getting their work done.

Recent upgrades to their systems include the addition of a new second generation firewall and BDR. This BDR (Backup & Disaster Recovery) server is running state of the art imaging software that has the ability to quickly spin up a virtual image of the production server in the event of a hardware failure or software issue. It takes a "snapshot" of the production server's drives every hour of the work day. In addition, these images are encrypted and stored off site along with daily file level backups. Since several versions of the backups are stored, they can recover individual files or the entire server going back in time.

MiTec performs monthly tests of this BDR system by spinning up a virtual image of the server to ensure it is ready to go if it is ever needed. Semi-annual full load tests of the BDR are performed where a recent snapshot of the production server is "spun up" on the BDR and the actual production server is disconnected from the network. The users then continue working on the BDR for a short time to check that all programs, files and other data are available.

A Retail Store Goes Digital

A local jewelry store operated in town for over 20 years. When the owners retired, their daughter decided to take over and put her own ideas into the business.

As part of this effort, she wanted to computerize the business by installing a point of sale system and automated inventory tracking. Because she was familiar with QuickBooks, she decided on QuickBooks Point of Sale.

While the new shop was being remodeled, she contacted MiTec Computer Solutions to assist her in the network and computer setup. In addition she needed a website and email for the store.

Computer and Phone

MiTec had several meetings with the new owner and conducted a walk through of her shop under construction. They assisted the electrical contractor by recommending network and telephone cable runs, specified and installed the network hardware and connected the telephone and fax line.

After researching the cost of a turn-key system from Intuit, MiTec was able to custom build a better, more reliable computer for less money. This computer has two hard drives running RAID to protect against a drive failure. The entire system was bench tested prior to installation. Another computer was installed on the owner's desktop. Both systems are protected with battery backup, automatic on-site and off-site backup systems.

MiTec registered a domain name and setup her e-mail on the desktop. A website was designed and on line prior to her grand opening event. Assistance is just a phone call away should any problems occur or questions arise concerning her new system. MiTec can pay a quick visit or remote in using their remote support software.

Trucking Company Relocation

For several years, MiTec Computer Solutions handled all the IT services of a growing transportation and logistics company.

When the company moved to a new location, MiTec handled all the network wiring and server relocation. Repeated phone calls to the cable company and telephone company reviled that broadband was unavailable at the new location. The cable company wanted thousands of dollars to place poles and run the cable. MiTec recommended a new solution using 3G wireless offered by two cellular companies. A new type of 3G router was installed and tested.

MiTec then installed an eight channel DVR surveillance system covering the interior and exterior of the building. Using Sony color and infrared cameras with night vision, the system can record weeks of data and can stream real time video to any computer connected to the Internet with the proper credentials.

PC-Based DJ Music System for Restaurant and Bar

For decades, DJ's would spin records and cue up songs on CD's to entertain their audiences. With the advent of digital music files and MP3 players, they can store thousands of songs on a single hard drive. Nowadays many DJ's use computers instead of turntables and CD players.

A local restaurant saw the potential and contacted MiTec Computer Solutions to see if they could build a PC based system that would allow the owners to entertain their patrons, take requests or just play background music.

MiTec researched the industry, and came up with a solution. Using software called PCDJ and a stripped down laptop, they were able to specify a system that integrated with the restaurants' existing mixer, amplifier and sound system. Because the laptop had to be reliable, (you would not want a computer glitch in the middle of a dance number) all un-necessary services on the laptop were disabled. The laptop modem and network interface cards were disabled. All new music was loaded using pre scanned USB drives keeping the system clean of any viruses or malware.

As an added measure of protection, an external hard drive was installed which was designed to mirror the drive in the laptop. In the unlikely event that something would happen to the software or drive during an evening, the DJ would simply re-boot to the external drive and continue with the music in less than two minutes.

The computer can quickly search its database for a request while another song was being played, or the owners could cue up 30 or more songs to play one after another un-attended.